amazon.com.au Reviews
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1.5 / 5
Average user rating
593
Total reviews
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amazon.com.au Reviews
Read real experiences from customers of amazon.com.au.
Brands may not incentivize or pay to hide reviews.
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Dodd
April 13, 2026
Fast and best
We joined Amazon Prime for streaming then that automatically led us to the retail side of Amazon in Australia. We have had the best experience with good prices, great choices and fast delivery, either same day or overnight. Some of the savings compared to retail stores, are beyond belief. We will continue to always compare prices as we believe Amazon have the best deals.
Robert Barker
April 10, 2026
Beware
The whole company is ran by phillipino call centre that send you spam and rip you off with return post cost beware shopping here
Tom Gorgievski
March 31, 2026
No longer the quality provider as it…
No longer the quality provider as it used to be. Deliveries are appalling, customer service provides lot's of excuses and promises but no solution and they product's are much more expensive than some other similar online shops.
TRACEYP
March 31, 2026
I’ve Consistently excellent experience with Amazon.com.auhad consistently great experiences…
I’ve had consistently great experiences shopping with Amazon.com.au, and it has become one of my go‑to places for online purchases. The quality of products has always met or exceeded expectations, with items arriving exactly as described and well packaged.One of the standout aspects is the promptness of delivery. Orders are processed quickly, and deliveries are often earlier than expected. Even during busy periods, Amazon has proven to be reliable and efficient, which makes a huge difference when you need items on time.The delivery tracking system is particularly impressive. Tracking information is clear, accurate, and updated regularly, making it easy to follow the progress of an order from dispatch through to delivery. I’ve always felt confident knowing exactly where my parcel is and when it’s due to arrive.The overall shopping experience is smooth and user‑friendly. The website is easy to navigate, product information and reviews are helpful for making informed decisions, and checkout is quick and hassle‑free. Customer communication is clear, with timely notifications at every stage of the order process.Amazon.com.au delivers a combination of quality products, fast and reliable shipping, and excellent tracking, which makes online shopping simple and stress‑free. Highly recommended for anyone looking for convenience, reliability, and good value. I will definitely continue using Amazon for future purchases.
Dave Kavanagh
March 26, 2026
Don't send an item despite availability
I have for many months ordered 2/30 pack Pepsi Max soft drinks and last month they only sent one with the description that the second box had been " delayed". However, on the same day that it was suppose to arrive I could still purchase the item and have it delivered the NEXT day. My account still shows " delayed". No the fact is that Pepsi has gone up in price. How about honesty? Or sent me an update. Why send 1 at the subscription price but not the second one. Sadly companies like this work on volume and not customer service. This is not a fake review and Amazon needs to lift it game but sadly that won't happen.
Kelly
March 20, 2026
How hard is it to drive a delivery…
How hard is it to drive a delivery vehicle, read simple address labels and deliver orders correctly???? Apparently it’s consistently an impossible task for the incompetent people that Amazon employs. I run a business and I have clear signage on my driveway that orders are to be taken to the front single entrance gate. Despite this they not only enter my property which is a bed and breakfast in that area, but they deliver parcels not even addressed to this property. Useless.
Gregorio Goyito
March 16, 2026
Amazon trying to make me to change a Negative comment
I received a package the box was empty no products inside box was half taped with clear tape and I sent Amazon pictures and a comment that they not approved according to the Amazon company I sent Negative comments they asked me to fix the comments they didn’t like what I wrote
Neil Barker
March 16, 2026
Amazon failed to supply
Bought soft drink on Amazon on February 6. Today is March 16 and still no advice from Amazon about the order. No tracking number..Nothing. It is misleading and deceptive to offer something that you are unable to supply.
Louise Bird
March 14, 2026
Do sign up for Amazon
It's disgusting that the only way to contact Amazon is to give a one star review on a third party site. I can't contact via your app as I don't have a subscription... and yet I'm still being charged $10 a month. There is no way I can find to stop this! Shame amazon and poorly done ACCC for not stopping this as I'm sure I'm not the only person to have this experience.
Diego Runner
March 14, 2026
@AmazonAU extremely disappointing…
@AmazonAU extremely disappointing experience.Order 250-2488318-2383864On 20 Feb 2026 I purchased a Garmin HRM 600 (M-XL) sold by Amazon AU for $277.26. The delivery was originally expected on 22 Feb, but shortly after the purchase the product was completely removed from the Amazon website and the delivery date changed to 27 March.I spent over 1 hour and 20 minutes in live chat, being transferred between multiple agents and supervisors, with several chats disconnecting due to “technical issues”. Each time I had to explain the entire situation again.Eventually a supervisor confirmed that the product was removed from the website and they cannot guarantee that the order will ever be fulfilled.The frustrating part is that I purchased an Amazon gift card via the Qantas website specifically to buy this item. Now that Amazon removed the listing after my order was placed, I am left with an Amazon balance I didn’t intend to use for anything else.The same product is still available at retailers like JB Hi-Fi, but because of this situation I would effectively need to spend my money twice to buy the same item elsewhere.This issue was not caused by the customer, yet after more than 1 hour and 20 minutes with support, the only solution offered was to cancel the order.Very disappointing handling of a simple issue.
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