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Join 434+ users reviewing Als.com. Read verified ratings and real customer experiences on als.com before you order.

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2.4 / 5

Average user rating

434

Total reviews

Why these reviews matter

We aggregate and refresh feedback continuously so you can gauge real customer experience and service quality for als.com.

Score

2.4

out of 5

Fair

434 Reviews

5

81%

4

5%

3

1%

2

2%

1

11%

Brands may not incentivize or pay to hide reviews.

als.com Reviews

Read real experiences from customers of als.com.

Brands may not incentivize or pay to hide reviews.

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R

Richard B

March 10, 2026

Credit Card Fraud???

Researched for a pair of Teva slip on shoes and it was marked down 45%. Placed the order and my credit card was accepted, but with in minutes they rejected my order and got a email that said. "Your order was canceled due to security checks in place to protect your account. If you believe this was an error, please contact our team for assistance." I contacted their support team and was told their third party security software flagged me and rejects the order. I was told I could use another email address and credit card and that may fix the problem. I find this issue to be potentially very troubling as my credit record is over 800 and no new potential exposures on my side. At this point I'll be tracking my credit card to see when and if the credit comes back on the account. With the number of complaints being high with Als.com I'm looking at potential Credit Card fraud.

J

JR

March 8, 2026

Failure of inventory

I ordered a Patagonia nano puff hoody that was on sale. After 6 days my order was cancelled due to Als Sporting Goods not having the jacket in stock. I was not offered any other coupon or discount for their error in inventory. I checked their site for a different color which was available at the time of my initial order but it was sold out. As a result I cannot recommend this vendor.

B

Butch

March 8, 2026

Order Cancelled

Order placed on 3/1/26, notified on 3/7/26 that the order was cancelled. I now have to scramble to get boots in my hands by 3/11/26This is extremely poor on Al’s behalf!

J

jy

March 5, 2026

got my paid but don't sent the order.

ordered one jacket. paid the item. nothing happened until I asked them. they canceled the order.

B

BP

February 28, 2026

Al’s provides great customer service…

Al’s provides great customer service and they have excellent deals on name brand gear.

J

Jerry Kennedy

February 25, 2026

Card Charged...Item Not In Stock...Cancelled

Ordered a sweatshirt. My card was charged. 5 days later, I emailed asking for an update. They didn't respond to my email directly but they did cancel my order. Said the item wasn't in stock.

L

Lindsey Gagliano

February 20, 2026

EXCELLENT experience overall!

EXCELLENT experience overall!Fast shipping, great clearance prices, easy to find exactly what I was looking for. Will definitely purchase from them again!

J

J Miller

February 14, 2026

Purchase a Nike crewneck 2/7/26 they…

Purchase a Nike crewneck on 2/7/26 they charged my credit card same date no emails received when item was going to ship and then an email received from them on 02/13/26 that my order was cancelled 😡 due to it being out of stock!!!! This company is a complete SCAM!!!!!!

W

W Tonthat

January 22, 2026

A1 Customer Service!

I called Customer Service about a potential order, and Sarah was truly the most helpful Support Rep I’ve ever encountered. She was quick to understand what I needed assistance with, and spoke very clearly and concisely. Al’s seems to know how to train employees, and I truly felt their priority is to support the customer. Bought what I wanted from Al’s, and would do business with them again in a heartbeat.

M

Marie Janko Crotts

December 19, 2025

I ordered rain pants for Christmas

I ordered rain pants for Christmas - they sent the package out with the wrong address - it got shipped back to them and they have REFUSED TO SHIP IT BACK OUT TO ME WITH THE CORRECT ADDRESS. I have have called them 4 times - they quickly want to get me off the phone - I have emailed them, they say they are going to reship but never did.

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