allbirds.com Reviews
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3.8 / 5
Average user rating
2608
Total reviews
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allbirds.com Reviews
Read real experiences from customers of allbirds.com.
Brands may not incentivize or pay to hide reviews.
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Melissa Meister
March 29, 2026
Ordered Items that Never Came, Refused to Refund
Ordered shoes on March 18. It's not March 29 and they have still not come. I email the company and they tell me to wait "another week." Absolutely unacceptable. Won't be dealing with the company again.
Ally
March 23, 2026
PLEASE BRING THE OLD FITS BACK!
PLEASE BRING THE OLD FITS BACK! Seriously, what happened?! Allbirds used to be my go-to brand for my bunions, I literally wore them every single day as they (specifically the Wool Runners and Loungers) were the ONLY shoe that I could comfortably walk in all-day everyday. Now they’ve changed all the fits and all their shoes have an extremely strange and uncomfortable fitting — for their Wool ranges, insides / uppers are no longer made of wool (key for comfort), only the outer are (what’s the point??); narrow and tight in the front while being lose in the back; not to mention the entire shoe is just extremely stiff. They USED TO BE THE MOST COMFORTABLE — but NOW THE MOST UNCOMFORTABLE SHOES I’VE EVER WORN. I really hope they bring back the old fits because their new ones are UNWEARABLE.
GitKat
March 23, 2026
I have never written a bad review however
I have never written a bad review, I always get in contact with the company to resolve any issues. This is written to ensure you are aware of the very bad customer service offered by Allbirds when I slipped a few times on their waterproof shoes on a variety of surfaces. I bought their expensive waterproof shoes only to find that when they are wet they are dangerously slippery. The final response from customer services (even though I explained the genuine problem in detail) was that they encourage customers to pass their shoes on or sell them on.In essence, pass the problem onto another unsuspecting individual because they will not do the right thing by you as a customer.
Gael Montoro
March 23, 2026
Finally caved and bought a pair of tree…
Finally caved and bought a pair of tree runners. After wearing them daily I totally get the hype.
Shopper
March 15, 2026
Very good strong shoes and well sourced…
Very good strong shoes and well sourced materials. They lasted 2 year of continues hard use.Just wish the soles had better profile. This is the first item that has failed on me. They don't truly offer any grippier soles it seems.
Dwight Wymore
March 14, 2026
BEWARE of FIT on Golf Dashers ..I have 3 pairs of all birds all size…
I have 3 pairs of all birds all size 8.5 Med . They FIT true to size , are stylish and comfortable but they wear out faster than u would expect .The 4th pair was Golf Dashers , same size. It has a unique compressive "sock" over the top / dorsum of the foot that is unadjustable and too tight for the labeled siz shoe . I had skin abrasions on the top of both feet after walking 18 holes with regular socks also worn. I bought them and did not wear them for a while so I was outside the return window . U think they might work with U but they do NOT .
Shaina
March 13, 2026
I love my allbirds
I love my allbirds, I have multiple pairs
Tessa
March 7, 2026
Bad customer experience
At first it might sound great that a shoe is out of stock - it must be incredible, right? But once months go by, and it's still out of stock, that is just a bad customer experience. This was made worse when I contacted "customer services", which did not register my complaint as a complaint at all. Like another reviewer pointed out, they keep switching who handles your email chain. None of them are interested in giving you a refund and they will not care about the trouble you have gone through as a result of their company logistics and operations. I already considered never shopping there again because of the stock issue but after speaking with them I am certain they will not get another penny from me.
Paul
March 6, 2026
Allbirds doesn't stand behind their sneakers
I purchased a pair of Allbirds Tree Runner Go sneakers back in April, wore them no more than 10 times, and the white sole is splitting/cracking right at the area where the sneaker creases as you walk. I reached out to Allbirds via the chat on their website, and the agent basically told me there was nothing they could do, left me high & dry. All I can tell you my similar pair of Nike sneakers that I have worn all over for 5 years haven't shown such a defect in their sole. I guess I'll NEVER buy Allbirds again, because besides their sneakers not lasting infrequent use, they refused to stand behind their product.
Trish Baker
March 4, 2026
Ordered on Tuesday
Ordered on Tuesday - on the doorstep when I got up today (Thursday). Wow! Great service!Didn't give five stars because the colour was a bit different from the colour in the promotion material. This shouldn't happen.
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