airfrance.us Reviews
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1.8 / 5
Average user rating
157
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airfrance.us Reviews
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Reagan Roy
March 23, 2026
Your services are appallingly…
Your services are appallingly inadequate. For an international airline, the level of disregard you show toward your passengers is staggering. While I recognize that a single customer’s opinion may not impact your overall operations, I will make it a point to strongly discourage anyone I know from ever choosing your airline for international travel.Your company demonstrates a complete lack of concern for customer experience, and it is abundantly clear that profit takes precedence over even the most basic standards of care and accountability. This is not just disappointing—it is unacceptable. Frankly, your operation is a disgrace, and a glaring example of how far an airline can fall short of its responsibilities to its passengers.
Clive Rayner
January 6, 2026
Air France flights are fine, but customer service is awful
Delta - AF connection missed and was rebooked onto an unworkable day/time and without the upgraded seat I had paid for.US customer service is almost impossible to reach. A two hour wait yesterday before finally speaking with an agent, then in the midst of discussing they hung up and did not call back. I tried to call back but ended up in another 2 hour queue and gave up. Trying again today and another endless phone queue. Customer service directs you to the US website, which is an endless circle of frustration, and often simply does not work. It automatically defaults to "sorry, this is taking longer than usual - which is in fact their "usual." The airline itself when flying is good, but the customer service is atrocious. I've flown AF several times a year for many years, but will now switch and make them my last option.
Bryan Waggoner
September 30, 2025
Worst airline I’ve ever experienced
Worst airline I’ve ever experienced. They split up my family’s seats without notifying us or giving us a reason and then lost our bag. We can see its location with AirTag but no one will help or even seems to care. They continue to give us phone numbers to “local” Air France help lines that cycle back to the main line. We have prescription medicine in the bag but Air France does not care. It’s a terrible company.
Theyknowwho
May 3, 2025
They changed the flight day with months in advance and kept selling the original flight at a higher price!!
I bought a flight from Spain to Brazil in April, with departure in December 2025. A few weeks after the purchase, I received a notification that my flight had “changed“: these MFs moved it to the next day, making me lose one day of my hard-earned vacations. The cherry on top? They kept selling that same flight at a higher price!!! That’s overbooking and it’s ilegal!!! I’ve sent several claims, that they closed without answering and contacted the customer care via whatsapp – the service is outrageously bad!! I’ve requested a full refund and compensation. Found countless of similar cases online. I’m never flying AF again.
Steve Brumpton
September 19, 2024
Booking mistake
I made a return flight booking but the return leg I entered 15th of January and meant to put 15th of February, I contacted the company to tell them of my mistake and they said they can change the flight but it would cost an extra 566 Euro which is over half the cost of the full return flight. They are only interested in profit and have no care or compassion for a person who makes a genuine mistake. I will now have to cut short my holiday to visit my fiancée, we were planning to marry this visit but now do not have enough time to do so. I would not recommend this company to anyone.
Fabio
September 12, 2024
AirFrance flight
AirFrance - My family and i use some airfrance flights in business and economic class with some good and some bad experience. No information at the gate. Service in business class are under average.
Monica Fowler
April 27, 2024
We had heard Air France was a good…
We had heard Air France was a good airline to fly overseas. We booked round trip from DFW to BCN. We have not completed the booking, will be returning to DFW April 28, 6:10 AM departure ...Thus far, the flight itself into Barcelona was fine, con action in CDG was a nightmare!!!!! Worst AP I we have flown into, and we have been flying to BCN from DFW, for over 10 years ...The food on board was pathetic, service ...when they came good, but they never came in between meals to offer service ...something AA and Delta did....At this moment, will never fly AF again .... although AF owe us $700, we made a change and reduced the cost, yet we were told all we will get is a voucher. By the way, we are flying First Class, spent $16000 on our two tickets ....not remotely worth it
Morten
February 12, 2024
No (business) class at AirFrance
Bought two business class tickets from Copenhagen to São Paulo. Price around 39.000 DKK = 5.200 euros. When I wanted to choose my seats I see to my surprise price that I have to pay extra around 200 Euros to choose two seats. I contact customer service since this clearly must be a mistake. But no. 2-3 monts ago AirFrance changed their politics on this and is now charging 100 euros a seat in business class. Or else I could wait and choose my seat for when checking in. And thus risk not being seated next to my girlfriend. This is the first airline I ever experince this kind og Ryan Air tricks in business class. I have within the last year flown business class with Lufthansa, Turkish Airlines and Swiss. None of these airlines practise this "scam".And if AirFrance pull these tricks/have this "service" in business class then just emagine the things they do in economy class. Next time I fly lang haul I will definetly not choose AirFrance.
HM
January 9, 2024
Terrible
Terrible, unresponsive customer service...if you can actually reach someone. Don't know how they get away with treating paying customers so poorly. Never again with Air France! Check out all the Facebook groups, they truly are the worst!
m a d e l i n e
November 21, 2023
god what a horrible experience
god what a horrible experience. 2 disabled people in wheelchairs, luggage scamming, trains being broken down and being the last call passengers with airport assistance helping us through. what a load
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