airbnb.co.uk Reviews
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1.2 / 5
Average user rating
1470
Total reviews
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airbnb.co.uk Reviews
Read real experiences from customers of airbnb.co.uk.
Brands may not incentivize or pay to hide reviews.
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Fiona
April 1, 2026
Untrustworthy and unsafe
Host left a good review of me but after seeing mine, which was dreadful, was allowed to delete it and leave a review lying about me. After I complained (thank goodness I took pictures as proof I didn’t “vomit everywhere” and ‘break 2 tables” the host had no option but to take their review down but Airbnb didn’t check anything. Including I was sexually harassed but they don’t care. I’ll never use them again.
Sophie
March 31, 2026
One star is too much
One star is too much, absolutely abysmal customer service. Despite evidencing the fact that the host had not only breached the Airbnb Policy (and the law) by entering the guesthouse while we were out - on more than one occasion - Airbnb said that they had determined that no breach had been made. I spent hours detailing everything over messages, and also on the phone. Even with photographic evidence of the intrusions absolutely nothing has been done about it. Appalling, I'm livid and will never be using their services again. So incredibly disappointed as I've had so many good experiences.
Alasdair McCormick ORDER ID
March 31, 2026
Have been in contact with them numerous…
Have been in contact with them numerous times about changing my payment as my previous card was lost and there system doesn't allow you to change the card or when you do it keeps coming up as an error spoken multiple times to so called support and they just ignore my problem presumably as they have no idea how to fix it
Abdubela Bento Manuel
March 31, 2026
No more airbnb... Just Booking.com 👌🏾
I was about to book my staying in Lisbon for summer and 3 different hosts with very high prices, by the way, DECLINED. GoodI booked a hotel with Booking.com, much better, cheaper and breakfast&cleaning service included 👌🏾
Scott Barstow
March 31, 2026
Terrible customer service
Terrible customer service, will not use again. If you face issues, just deal with them :)
Mariana Cociu
March 30, 2026
Scam
ScamHi, I have rented a flat for 2 nights on 18 Smardan Street, Bucharest, from a certain Adriana. I had to check in today, but Adriana, as she presents herself, let me know only today that the flat wasn’t available anymore and that there is just another one 4,5km away where I could go. She put it in a way that if I wasn’t to accept the option, I should cancel the booking, although I am not covered for cancellation. This feels like a scam scheme, I’ve got to say that the first message, where she gave me the news, didn’t look as if written for my situation, it feels like it had been sent before, as it looks very well written, too well edited, and very impersonal. I will attach the screenshots of the conversation where possible. Also, the person is not available at the phone number provided. My daughter has called her, but the phone was switched off, which shows that the person didn’t just block me, but has disappeared.
Glenn Royds
March 28, 2026
Cancelled by Hosts TWICE! Avoid Airbnb
I booked a house in Chester for 10 people for a group break with freinds. This house had been booked for months. Out of the blue the host decided to pull the plug and cancel the booking with weeks to go leaving us with no option to rebook with so little time everything had gone. I ended up trying to find somewhere else in the UK for the same dates, luckily we managed to find a House in Halifax (yes 72 miles away!) At least we still had a holiday together. Surprise, surprise at the last minute this host then decides to do the same and cancel on us. An utter disgrace. You are not protected if the host decides he fancies his house back leaving you well out of pocket and without a holiday. God forbid I had booked flights to get there. I can't believe this is allowed there is nothing to prevent you losing your booking and no compensation whatsoever. Never again will I be made a mug of. Now I have 10 friends who don't have a holiday and no compensation. You have been warned avoid Airbnb like the plague use a hotel instead at least they respect the guests.
Radka Bolton
March 28, 2026
Really horrible company STAY AWAY
We hosted on Airbnb for almost 10 years, super hosts with almost 400 5* reviews. They happily keep taking your money, but God forgive if you have an issue or need help! We contacted Airbnb support as were unfairly treated and were hoping for understanding and help. Didn't receive any of it. Had to chase and chase for answers, wasted hours of our time, the answer was we don't care . They disregarded us like an old dog. No support, no understanding , no loyalty...... feel terribly let down. If you are thinking about hosting STAY AWAY and look to sing up with someone else.
customer
March 26, 2026
Fruit fly infestation and hospitalisation
I sadly rented a place that had around 30-50 fruit flies. I complained and worked with support to book a new flat. This new place was BEAUTIFUL and loved it the first few days, but then got a severe sinus and eustachian tube inflammatory response and within 48 hours, lost my hearing and ended up in hospital. Then uncovered close to 15 diffusers, candles, plug ins, you name it, this apartment had a LOT of allergens which explains why I became so ill so quickly. When I complained, Airbnb offered me nothing; no refund, no voucher to help me cover the costs of being in hospital or my medicine, nothing. Never using Airbnb again.
Arjun Nambiar
March 25, 2026
Deposit scam
Very disappointing experience with Airbnb’s dispute resolution. A host withheld a £400 deposit after my stay, despite me providing clear video evidence showing the property was left in good condition. Airbnb acknowledged the issue but stated they could not take ownership of the deposit because it was taken outside their platform, leaving the decision entirely at the host’s discretion. Even after submitting evidence and raising concerns about inconsistent claims, there was little meaningful support or timely resolution. For a platform built on trust and guest protection, this lack of accountability and assistance was extremely frustrating.
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