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Join 474+ users reviewing American Eagle Outfitters. Read verified ratings and real customer experiences on ae.com before you order.
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1.6 / 5
Average user rating
474
Total reviews
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ae.com Reviews
Read real experiences from customers of ae.com.
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femdom whistleblower
March 16, 2026
Never Buying Again. Unprofessional & dishonest
I was a regular customer but not anymore. They have a 30 day refund and a 60 day refund and do not honor it. I returned a shirt for exchange and only had the shirt 20 days. They emailed me and said they will be refusing the exchange because the tag was removed. Like yeah I'm not gonna walk around with a tag sticking out. Had almost $300 in the cart ready to buy again and just deleted the site from my bookmarks. These companies are getting so greedy and unprofessional I rather not buy anything at all.
Laura
March 15, 2026
Sweater has big hole after one wash
I bought an American Eagle sweater, washed it once and now there is a big hole in it. I bought it a couple of months ago and didn't save the receipt because I intended to keep it. Customer service says they won't be able to issue a refund without a receipt. I also have to go all the way back to the physical store to resolve, or not resolve in my case due to lack of receipt, and it is across the city where I don't usually shop. I'm not going to waste my time. Very inconvenient to make it so difficult for your customer to get any type of customer service and poor quality clothing at a steep price. I would not spend a dime at this store with so many others of WAY better quality to choose from.
Kristen Murphy
March 15, 2026
They forced me to use store credit instead of refund my card
They forced me to use store credit on a return and then did not allow me to reverse the store credit to a regular return. They will not refund back to your card if you use Apple Pay and they force you do do a gift card without telling you until it’s too late. Now I’m out that money. They were also rude to me about it online
Elle Chapman
March 12, 2026
sent me a pair of used jeans
sent me a pair of used jeans. only sent one pair when i ordered 4. they refused to refund me and claimed they already have refunded me on a previous order but this was my first order.
LJ
March 9, 2026
I see that I'm not alone in my…
I see that I'm not alone in my experience with American Eagle's horrible customer service experience- lots of terrible ratings. Wow! Do better AE!!!I had an issue with a product that was shipped to me, customer service sent me a return label and said to return it. Then the warehouse sent it back because the tags were not attached (which they knew from the start that I had removed the tags). So they charged my credit card again. Which is funny, because when my return happened, they only sent me a store credit for the return, they wouldn't return the money to my card... but then charged me again. Rip off artists!!! That should be illegal. I will never shop here again.
Z Garry
March 6, 2026
Quality is terrible and they would not…
Quality is terrible and they would not let me return my jeans.
Infi nity
March 1, 2026
I am a regular client of the brand
I am a regular client of the brand. I returned an item from a previous order and was picking up another one in store. Out of the 3 items from that order I decided to take 1 item. That s 2 items to be refunded + 1 item that I brought to return, the clerk refunded me for 1 item and said the 2 others were cancelled and that I would get a credit from 5 to 7 days. This is the 11th day and after numerous calls, explaining, chatting and emailing still no joy! Be careful when your order and pick up your items, take them with you, leave for 5 mins and then return the items. The clerks will say they cancelled the items and will not give you a receipt for it. Then good luck trying to get a refund. If I ever order again from them, I will make sure I place 1 order per item. There is no other way. Also my refund amounts to 35$ but think twice if your order was 500$ and you tried to get a refund. Nobody cares, nobody really listens, nobody can even bring a solution to this. Be careful with returns in store. Not all clerks are honest.
Fynn Red
February 15, 2026
bought 2 pairs of jeans
bought 2 pairs of jeans, super expensive for something so bad. I thought I was the problem but tell me why the next day my jeans didn't fit? idk how that happens but I didn't eat anything and they managed to shrink in the wash. I bought them bigger for the baggy affect, didn't last long because now they're only down to the start of my ankle, which makes them very cool during the winter weather. I really don't like them so I'd recommend buying second hand so you don't have to pay $100+ for something that you'll be disappointed with the next day.
Debra Spohn
February 13, 2026
I would give it no stars if I could
I would give it no stars if I could. I bought my husband a pair of jeans that where to big. I did not have the receipt however all tags were still attached. I figured they could look up my purchase with my C.C nope. I only wanted to do an exchange for correct size. Well that not allowed so I contacted the corporate office and put in a complaint because the girls at the Elizabethtown, Ky store was so rude and unhelpful. I will never shop there again( not that they care) My husband is now stuck with a pair of 50.00 jeans that don’t fit. I received an email earlier today from corporate that pretty much says sorry about your luck! Well alrighty then!!!! What a way to run a business I don’t want money back just the right size jean!
Rosanna Harborne
February 11, 2026
These are petite sizes and they are not…
These are petite sizes and they are not advertised as such
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