adorebeauty.com.au Reviews
Visit websiteWe independently review everything we recommend. When you buy through our links, we may earn a commission. As an Amazon Associate we earn from qualifying purchases. Learn more ›
Don't have Amazon Prime? Students can get a free 6-Month Amazon Prime trial with free 2-day shipping, unlimited video streaming & more.
If you're not a student, there's also free 30-day trial of Prime.
Join 276+ users reviewing Adorebeauty. Read verified ratings and real customer experiences on adorebeauty.com.au before you order.
Related articles
2.2 / 5
Average user rating
276
Total reviews
Why these reviews matter
We aggregate and refresh feedback continuously so you can gauge real customer experience and service quality for adorebeauty.com.au.
Brands may not incentivize or pay to hide reviews.
adorebeauty.com.au Reviews
Read real experiences from customers of adorebeauty.com.au.
Brands may not incentivize or pay to hide reviews.
Write a Review
Please sign in to leave a review for this product.
Natalie
March 28, 2026
What happened Adore??
Been with AB for over 10 years and my gosh how far it has fallen from the powerhouse it used to be. Like with any company that goes public, it went from 100 to 0 real quick. 5 years, or even 3 years ago, still would have given them 5 stars but I'm struggling to understand what value they provide to me anymore for my continued loyalty. Used to be my #1 go-to for all my beauty and skincare products but now I find myself buying less and less over time because of all the changes it's made in the last 2 years. Instead of getting all my products at AB, I now might get one or two things and buy the rest from other retailers. The $20 "reward" for every $250 spent system is pretty useless when you can't even use them on sale items. I've now had 2 x $20 rewards go to waste because I couldn't use them on products I usually buy because they hold such frequent sales now. You can't stack reward codes either anymore. Express postage used to be a real deal-maker for me, but what's the point of express when despatch takes 4-5 business days? The last 3 consecutive orders I made, it took nearly week and a half to receive, not because of the courier, but because of the delay in despatch. You can't chat with a real human anymore on their chats, it's just an unhelpful AI bot. Never have I had to email AB so many times for issues in the last year and though the people who work there are so lovely, it's always the same line "this is not the experience we aim to provide", it just sounds so scripted every time. The GWP's are so boring and repetitive now, received the same gwp's over and over that I won't try to spend more just to get them. I visited their new store recently and I can't understand what the purpose of the brick and mortar stores were. The girls were amazing there but that's about it..there's nothing they can offer in store that I couldn't easily get from another retailer store in the same vicinity. There's alot more I could write but I believe anyone who has been with AB for a lengthy time already knows. I'd now rate AB 1 star but I give them 2 stars bc I still find the people who work there, in store and online extremely lovely and friendly and it's not them who I have an issue with- it's management and corporate who have clearly lost sight of why customers loved AB to begin with and why so many of us were loyal through the years. Instead of continuing and bettering what made them stand out in the beauty market, they're bowing down to their shareholder overlords. Unless they make some changes, I don't see any incentive for me to continue purchasing from them the way I used to.
Vasi
March 27, 2026
Delivery company of choice...SUCKS…
The only reason there two stars for this experience is because of the appaling delivery company. I placed my order and i was unable to track it. When I received notification it would be delivered better 1pm to 3pm on Wed 25th March, I made sure someone was at home. I then got a txt notification saying it was unable to be delivered. I checked my security camera for the entire day and there was no delivery van at any time. I then was told, via txt again, to "hold tight" and they'd tell me where to pick it up from. No idea where my package was because the tracking number was not working for me. On Thurs 26th the exact same situation occurred.Again, no delivery van. I got a notification late in the afternoon saying it was at a chemist 18km away from my house! Honestly??I paid for postage and delivery to my home address and NO attempt was made to delivery it me and yet I had to go and pick it up? With petrol prices being so expensive, this is a completely inappropriate expectation to place upon your customers. Change your delivery company Adore Beauty!Please don't tell me that it is the issue for the delivery company to resolve. YOU have chosen them!
Hana
March 25, 2026
Another loyal customer annoyed about shipping times….
Just want to add a review here in the hope that something will change at Adore. Like so many other reviewers I’ve been a loyal customer for years (10+) and I now find the shipping times so ridiculous that I only buy from Adore during promotion periods or to claim a reward. I buy elsewhere when I need to restock my daily use products because I need them replaced quickly. 10 days to get from Melbourne to Newcastle is crazy when other retailers deliver within 2-3 days.
Siggy B
March 21, 2026
Slow dispatch and dreadful communication
Adore Beauty used to be a great online retailer. Your parcel would ship almost immediately and arrive within two days. Five days after placing the order, my last order was shipped to an incorrect address. I contacted them immediately. Their response? We are busy and will get back to you in five days. I won’t shop with them again and would advise against it.
Anna Vlasenko
March 18, 2026
this company is extremely unreliable
I feel this company is extremely unreliable and potentially misleading. I placed my order 6 days ago, and their policy clearly states that orders are dispatched within 1–2 business days. This has not happened.I also contacted customer support, which claims to respond within 1–2 business days — but I have received no reply at all.I am going on vacation soon and have no idea if or when I will receive the order I have already paid for. This level of service is unacceptable and does not align with their stated policies.Very disappointed — I will not be purchasing from this company again.
Evelyn Hermanns
March 13, 2026
Delivered in a flash
Prompt delivery and great prices. This is how all online shopping should be.
Jem Wolfie
March 13, 2026
This company used to be great
This company used to be great. Orders would arrive promptly . The last order I made never arrived . The order before that took 3 weeks to arrive. So dissapointed and i will never ever order from them again
Mandy Marsh
March 11, 2026
Delayed dispatch until enquiry
I placed an order on a Sunday. By mid afternoon Wednesday I had no update so contacted customer support (AI chat bot) which said my enquiry was being passed to a real person. Within minutes I had an email update to say order has been dispatched. Website indicates next business day and order should be dispatched- obviously not the case for me. But at least they were responsive to my enquiry I guess. Just would've been nicer for them to uphold their end and for me not to have to chase them
Dale Plage
March 8, 2026
I’ve been a long‑time customer of Adore…
I’ve been a long‑time customer of Adore Beauty and have always appreciated their product range and fast delivery in the past. Unfortunately, my recent experiences have been disappointing. When following up on a delayed order this year, I noticed that an order from January 2025 was still marked as awaiting fulfilment in my account. Naturally, I contacted customer care to clarify what had happened.When I raised the issue, I was asked why I hadn’t followed up sooner. I completely understand the question, but like many people, life gets busy and things can slip through the cracks — especially when you trust a supplier to fulfil orders unless told otherwise. I simply requested either proof of delivery or a refund.The response I received was that the order had supposedly been dispatched in January 2025, but because more than a year had passed, they could no longer access tracking information, lodge an investigation, re‑ship the items, or issue a refund. In other words, there was no way to verify whether the order was ever delivered, yet the responsibility fell entirely on me.I understand that delays and errors can happen, but the lack of transparency, proactive communication, and accountability has been frustrating. As a customer, I value honesty and timely updates, and I hope Adore Beauty reviews situations like this more fairly in the future so customers aren’t left without answers or resolution.I’m sharing this feedback in the hope it helps improve their processes, because when Adore Beauty gets it right, they genuinely offer a great experience.
Marcela Muller
March 6, 2026
Adore Beauty is getting better and better
Adore Beauty is getting better and better ! Choice of products , service and delivery 5 stars definitely. I would give 10 stars if possible. Thank you also for the Tim Tam!!
Popular Searches
Best Products
Categories
© 2026 RetailCoupons.com. All rights reserved. Time Zone: Pacific Time (US & Canada).