adobe.com Reviews
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adobe.com Reviews
Read real experiences from customers of adobe.com.
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Kevin Lechleitner
March 8, 2026
Horrible experience
Horrible experience. Can not cancel free trial. Billed after I received a " Sorry to see you go " email. Thought it was canceled, BUT NO, they still Bill you. Sad to see a large company billing people after cancelling. Trying to make money. I called the number provided and it hangs up on me. Will NEVER do business with Adobe again! Buyer beware.
Melissa Mazzei
March 8, 2026
Adobe is another money hungry service…
Adobe is another money hungry service that creates labyrinths of pathways to entice and distract users. I have spent over $450 as a single mum to a 8yrd child? I used Adobe for a course and have being paying monthly $39.99 plus $10.99 for who knows what. In addition to a yearly $106 subscription that was taken from my bank account without the 7-day trail. Now my bank card has expired they’re going to cut my service? I have a one year subscription plus $50 give or take a month. Would never recommend and now working with the ombudsman as none of the past 4 emails I’ve sent have been answered. Do not sign up.
Ruairí Tierney
March 7, 2026
please please use open source of better…
please please use open source of better alternatives they have ruined themselves through these disgusting prices and forced AI integration
Chris
March 7, 2026
I have been using Photoshop Elements…
I have been using Photoshop Elements 2024 for couple of years. Suddenly it will not print my saved files with a message saying The saved print is an incompatible version and when I click on OK it throws me out of the programme. So it is no longer useable. I can find no way of finding out what the problem is. In my opinion this is fraud because they have sold me software that no longer works.
Claire
March 6, 2026
Adobe con you into a 12 month contract
Adobe con you into a 12 month contract, and then charge you cancellation fees to get out of it. I took out an annual contract in Dec 25. It's now Mar 26 and they want me to pay 96 pound to get out of my contract.
Shannon Skye Sumner
March 6, 2026
DO NOT SUBSCRIBE - ITS A SCAM
DO NOT SUBSCRIBE - You CAN NOT get of it, and they will charge you hundreds if you try. I had been trying to cancel last year and they would not let me go without charging hundreds. I eventually settled for them charging me less a month and I could stop at the end of the YEAR contract. BUT on the date I could supposedly cancel, I went to cancel but they WOULD NOT LET ME CANCEL without paying a few hundred pounds again. ITS A SCAM. I tried to cancel in the first place because as an artist, their use of Gen AI is absolutely disgusting. Their software and interface are also incredibly hard to use and outdated. As a small business and artist, Adobe used to be essential for me, but now it's just a scam and it is not even good anymore as there are so many software issues
Lina
March 6, 2026
Be aware of Free Trial - Separate cancellations required.
I have never needed to subscribe to use all the other benefits Adobe offers, but I decided to try the free trial. What I didn't realise is that although I subscribed to try the PRO feature, the subscription was divided! I cancelled before the end of the trial, no problem, but I just saw the bill today, and I've been billed for Adobe AI!I was fortunate to cancel it via the chat service and get a refund. It might be worth checking after a cancellation that you are not subscribed to anything else that you thought was included in the free trial package, and assuming that everything gets cancelled together. So cunning of them.
Horatiu Anghelache
March 6, 2026
DO NOT MAKE A SUBSCRIPTION!!!
DO NOT MAKE A SUBSCRIPTION!!!You cannot cancel it!They will charge you even if you try to cancel via support or if you already canceled it.You cannot remove your payment method!
Priyashree NM
March 5, 2026
They have become so scummy
They have become so scummy. The cancellation charges were absurd, costed over $150 for cancellation charges, on top of their ridiculous $30 PER APPLICATION subscription rate. What became of this company?So happy that Canva has been a great competitor. All Canva needs to do is to have better software for accurate mock ups and they will eclipse Adobe. Customer service was good luckily. but Adobe has lost the plot big time
Z Garry
March 5, 2026
Very clunky and outdated software
Very clunky and outdated software. I regret purchasing this.
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