acronis.com Reviews
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4.4 / 5
Average user rating
3125
Total reviews
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acronis.com Reviews
Read real experiences from customers of acronis.com.
Brands may not incentivize or pay to hide reviews.
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David
March 27, 2026
I needed tech support for a problem…
I needed tech support for a problem that I may have caused. Support was prompt, courteous and thoroughly professional.
oemytech
March 26, 2026
Serial #Validation
Email, return email with fix and follow up phone call. Easy Peasy
Charles Miller
March 26, 2026
Multiple issues resolved
Over the course of multiple issues, I have received excellent support by exchanging emails, with phone calls, and by remote log-in to my PC by Acronis. Masood Ahmed proved to be an extremely knowledgeable support engineer and a great communicator.
WP
March 25, 2026
They responded to my request within 6 hours
They responded to my request within 6 hours. I was sent a link to arrange a support call for an issue with the software. I booked a slot via the link. I got a call dead on time. It took only 10 minutes for the issue to be resolved.
Chad Zeeb
March 25, 2026
Bait and switch tactics for Cloning
Bait and switch tactics for Cloning. They force data collection while pretending you can clone a drive, but the free trial doesn't include this option anymore. Definitively misleading. I will never use one of their products again and you shouldn't either.
Deborah
March 23, 2026
Prompt response with Technical help
Prompt response with Technical help. Patient, kind and great follow up.
B. Hstell
March 21, 2026
I am so pleased!
I was so pleased to be able to quickly reach customer support by phone when I needed it. Their representative was attentive, patient, and informative as she helped me with my problem and with the use of their product. I couldn't have asked for better service.
Robert L
March 21, 2026
Great product and excellent support!
I purchased Acronis True Image during the trial period and find the product an excellent choice. Contacted customer support for one issue and received an immediate solution. I would highly recommend this sofware!
Raul Cardalda
March 19, 2026
Support was very good
Support was very good, Felix Thales was very knowledgeable and find the problem right away.
aaallrighty
March 19, 2026
Acronis has always been there for me…
Acronis has always been there for me since 2010. I don't lose data. Once set up, backups happen without my having to worry about reliability. When I've needed support (once) I filled out the support form and received a call, less than 48 hours later, from a very knowledgeable support tech that walked me through my needed solution quickly. They are listed as one of the top 5 backup solutions by many tech magazines with good reason.
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