acmetools.com Reviews
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1.6 / 5
Average user rating
195
Total reviews
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acmetools.com Reviews
Read real experiences from customers of acmetools.com.
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Richard Blount
March 27, 2026
When I first went on to their website…
When I first went on to their website to order a framing hammer I was told that it would be sent immediately, however the moment that they took my funds for my account I was immediately informed that my hammer was now on backorder and I would not receive it until a month later. Here I am two and a half months after date of purchase I still have not received my framing hammer from Acme Tools every time that I talk to somebody in customer service they inform me that it will be sent out immediately within the next couple days two weeks later or 3 weeks later I receive an email telling me that they are unable to acquire my hammer therefore I order is being delayed. Customer service is not helpful, Acme Tools is not willing to ship customers the product they purchase in a timely fashion. If and when I do receive this hammer I will leave another review letting customers know exactly what the quality and content of the hammer is that they send. I ordered a boss Beast 28 Oz framing hammer, supposed to be top of the line in fiberglass handles framing hammers.. I guess we will see. I think customers should definitely think twice about ordering from a company that is unwilling to ship their product immediately.
Dina F.
March 25, 2026
Not good quality Air hoses
I made two purchases at this online store and spent alot of money on Goodyear air hoses that ended up being poor quality. I use this hose regularly at my customers shops and have always purchased them from another vendor but I saw Acme Tools was selling them significantly cheaper so I figured id give them a try and now I know why they were cheaper then normally priced! The goodyear air hoses I purchased here started bubbling at my customers reels within 1-2 weeks of installation and I had to go out to every customer who received this hose and replace them for free so hundreds of dollars & time was wasted. If the price seems too good to be true don't fall for it. It always ends up costing you more in the end.
Theftbyus
March 16, 2026
Doesn’t send invoice showing you paid
Doesn’t send invoice showing you paid. So you have to hunt for order number and information on order. Then they lie in subscription saying it will be sooner then you finally find the information you need on the day your supposed to get the item and it had not even shipped yet. In short poor service and communication I’ll definitely go else where next time
ALEXIS ALDANA
March 14, 2026
My experience with ACM Tools was okay…
My experience with ACM Tools was okay overall. The website was easy to use and the ordering process was simple. The product arrived within a reasonable time, but the packaging could have been better and communication during shipping was a bit limited
Marc Blachere
March 14, 2026
Acme tools support fraudulent orders
Acme tools support fraudulent orders. Even after contacting them to signal the fraud a few times and cancel the order before it would get shipped customer service did not follow and shipped it to the fraudulent customer. Stay away from these guys! Makes me wonder if they are not accomplices??? Or if their policies are such that they don’t care And they favor fraudulent customers
David Preciado
March 13, 2026
Another dissatisfied customer
I am writing to express my extreme dissatisfaction with a recent order from Acme Tools. I placed an order on Monday, and after several days, the tracking information had still not updated.I called on Thursday to inquire about the status of my order and was assured that someone would look into it. The following day, I received an email apologizing and stating that a new order had to be created. Confused, I called again, only to be told that my order would not be shipping until the following Monday.Frankly, this is unacceptable. I have received items from overseas in less time than it has taken for my order to even leave their warehouse. This experience has been incredibly frustrating, and I am very disappointed to say the least about the significant delay in getting my order shipped. They have lost another customer for life.
Box
March 1, 2026
Des Moines IA
The Acme store in Des Moines Ia is always helpful. Always go above and beyond to try to get what I am looking for at the best possible price. Always good at returning phone calls when they say they will. I can’t say we have ever had a bad experience with this store.
Max Chechel
February 27, 2026
Completely misleading product information
Completely misleading product information that makes you think you're buying a battery pack while they send you only one battery basically for the price of two as I discovered a day after.
Jim Lipari
February 27, 2026
Acme Tools is a scam. Buyer beware.
Against my better judgement I placed a (too good to be true order) for Milwaukee Tools from Acme Tool. I placed the order on 1/7/26 and received an email confirming the order on 1/8/26 with the tracking information. According to the tracking information, on February 6th, the order finally cleared customs. According to the tracking company, on February 8th the item arrived in my city and on February 11th the item was delivered. In fact, the item was never delivered. Bear in mind that this was an order for several large tools and tool cases. There should have been at least 3 medium to large boxes in the delivery. I contacted the company via email, and received 2 replies 1 MINUTE APART via email as follows. Message 1: Thanks for reaching out to us.We have relayed your request to the logistics company. However, the delivery person did not provide any photos.Thank you for your understanding and support.Regards,AdaMessage 2: Thanks for contacting us.We have checked and found that the logistics status of your order is "Delivered Successfully".Due to the fact that international logistics delivery sometimes may be affected by local delivery practices, packages may be temporarily placed at the door, in the property, with neighbors or with family members. We suggest that you:1.Check the areas around your residence where packages might be placed.2.Ask your family members or roommates if they have collected it on your behalf.3.Confirm with your neighbor whether they have temporarily stored your package.Wish you a happy life!Regards,AdaPlease note that our local delivery companies (FedEx, UPS, DHL, etc.,) almost always take photos of their deliveries and any large items are left with a doorbell ring. We are retired were both at home on February 11th.This is a scam company and I paid the price for assuming otherwise.
Richard Lasley
February 27, 2026
I purchased over $1500 dollars worth of…
I purchased over $1500 dollars worth of tools in one order. In that order was a master impact socket set. Upon opening them I found 16 sockets missing. I double checked the order. The missing sockets should have came in the set. I advised ACME of the situation. They told me there was nothing they could do. I even asked to buy the missing sockets and they refused to sell them individually. Stear clear of these fools what a joke. They offered to send me a $100 rebate which I told them to just keep. It was an insult and sounds like they need the money to improve their s//tty customer service.
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