acehardware.com Reviews
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Join 406+ users reviewing Ace Hardware. Read verified ratings and real customer experiences on acehardware.com before you order.
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1.8 / 5
Average user rating
406
Total reviews
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We aggregate and refresh feedback continuously so you can gauge real customer experience and service quality for acehardware.com.
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acehardware.com Reviews
Read real experiences from customers of acehardware.com.
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Mark Freatman
March 24, 2026
Be Aware- Zero Refund Policy
This is the absolute worst place to purchase anything. They have a zero return policy. I bought a Craftsman leaf blower and the defective battery doesn’t work. I bought it in Galveston and tried to return it after our vacation in Austin and they won’t refund my money…$139.64. I think it’s ridiculous that a company that size refuses to refund products pirated their stores.
Black Dollarz
March 15, 2026
Racist
I went to this store this past weekend Friday the 13th and the lady that was working there was the worst bigot ive ever ran into. Completely racist. She threatened to call the police on me, as if me shopping there could get me arrested. This is after her coworker had already told her to give me the item at the price displayed. Yes they have items mis labeled and thats not my fault. She lied and said she ran the store and will kick me out. Asked her for her name she flipped her name badge over, all while berating me and continuing to talk to me after i decided to engage other coworkers. If your black or brown id avoid this place especially with this older lady present. I went there to buy one $15 dollar wrench and was prepared to pay $159 for a set because what i wanted they dont have singles of and this is the treatment i received. I wish she would have called the police maybe they would have arrested her for misuse of 911. This person does not need to be working in customer service. It’s not 1952. I will be contacting the manager and if he seems sympathetic to her i will be contacting corporate also. Threatening to call the police someone for nothing is a form of assault and aggression towards a person when use in the context that she used it.
Ben Allen
March 2, 2026
Frustrating Experience
Such a frustrating disconnect between ace stores and ace hardware website. Ordered an expensive item ship to store, item was damaged in transit. Had to drive it all the way back to the store to generate a return. They werent able to order a replacement for me without charging a $200 shipping fee. Customer service was rude and super unapologetic about it too.
Christopher R
February 28, 2026
This place is way over priced
This place is way over priced. I bought something that was lined up on the shelf with the wrong price. When they rang it up, the price was double. Unbelievable. All the other stores sell items for half that. Everything is 40%-100% higher priced here. Menards, Lowes and home Depot are cheaper. At least all the other stores would honor the price that was shown on the shelf. They didn't. I will never go back here again. Some of the staff aren't friendly at all. I feel that they are annoyed with you being in the store. What really upsets me the most is that online it shows items that are in the store and a certain price when you go to the store they don't even carry that item. Unbelievable. This happened to at least 17 items that I saw online. How stupid is that. This place sucks! If you want to over spend go here. If not avoid this store. I am. My entire family stopped going there after yesterday's event. I don't trust them.
William Newhall
February 25, 2026
Ace hardware is the biggest RIPOFF
Ace hardware is the biggest RIPOFF. I have two ace's within a few miles of my home. I do a lot of DIY. I find ace to be the most expensive and over staffed place to shop.Now I go out of my way to skip ACE.
Edward A
February 25, 2026
Grill Delivery
ACE delivery was made by two very professional employees and they were on time. They even offered some friendly tips on the grill itself. Great experience shopping at ACE Hardware.
Kelly
February 8, 2026
The absolute worst customer service…
The absolute worst customer service with the highest shipping charges. I placed an order this morning on an 85 dollar item and shipping was about 25 bucks. I was able to find the product elsewhere so a few hours later I reached out to them to cancel. They refuse to cancel because they said ship to home orders can only be cancelled within an hour of ordering. The item hasnt even shipped yet and my credit card hasnt even been charged yet. Customer service said “When the item gets delivered you can refuse deliver or bring it to your local Ace and see if they will process the refund and return.”Just the absolute worst customer service and makes no sense. I asked them to escalate it to cancel otherwise I’m going to dispute it with amex. It hasnt shipped yet, it was ordered 3 hrs ago. There is zero reason you cannot cancel it. Avoid this company. They do not care about the customer and that is very very clear.
Julie Fox
January 30, 2026
Inventory and Gift Card Issues
I bought a roof rake online, checking that it was in inventory. I paid for the first portion with an Ace gift card and paid for the balance with Apple Pay. Four hours later, my order was cancelled (I received 2 emails cancelling the order). I called the store where I was supposed to pick up and asked them what happened. The manager said they did not have the rakes in inventory and that they did receive a truck and that it could be on the truck, but they won't know for a while. I asked why my order was cancelled, if it could be on the truck, and he said that it was standard procedure if an order could not be fulfilled by a certain time. Then, I asked how I would get my gift card balance refunded, and he said that I would have to call Ace Hardware since it was purchased online. He did not offer the number to call. I had to request it. When I called Ace Hardware customer service, I explained the situation, and they said I had never used a gift card. I told them I absolutely did. The giftcard was why I chose to purchase at Ace. I asked to speak to a manager. The agent asked why, and I said to try to get my issue resolved. She said I did not need to speak to a manager, was rude (interrupting me), and when I insisted, she said no manager was available and that someone would call me back within 48 hours, and hung up on me. I called back and spoke to a different agent. He heard the situation and also said that I did not use a gift card (which I definitely did) and said that unless I had the gift card, Ace could not help me. I asked why I would keep a used gift card, and he said they always recommend keeping the gift card. I asked where that was published, and he had no answer. He said someone would call me within 48 hours and then hung up on me. I have not received a phone call. At this point, ACE stole my gift card balance and is refusing to reimburse me. Not only do they have a flawed inventory system, but they also have a flawed checkout cart that does not correctly identify payment methods. I received 2 cancellations -- because I paid in two installments (gift card and Apple Pay). Absolutely the worst customer service experience. I am out of my gift card balance, and I still don't have my roof rake.
Freddy N.
January 24, 2026
Not Ready for Tool Time!
If you are seeking to purchase a nut or a bolt, "Ace is the place." if You are seeking to utilize online commerce and want value and convivence, "Ace is Not the place." I cannot tell you the number of times there website has 'screwed the pooch', if you want the big box ease and convivence, buy from the big box .
Amber
January 23, 2026
Still waiting refund. Awful service
Tried to cancel a washing machine order as wrong size. Delivered anyway and drivers refused to take. 3 weeks of calling and emailing daily and they “log my complaint” but no one follows up for refund and pick machine back up. Spent a ton of money on order thinking reputable company with many Dubai stores. In store they tell you you must contact by phone, on phone they tell you email. Disgraceful service
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