academy.com Reviews
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Join 158+ users reviewing Academy Sports + Outdoors. Read verified ratings and real customer experiences on academy.com before you order.
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1.6 / 5
Average user rating
158
Total reviews
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academy.com Reviews
Read real experiences from customers of academy.com.
Brands may not incentivize or pay to hide reviews.
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Eric Schmiedecke
March 20, 2026
I placed an online order for ammo…
I placed an online order for ammo because there was no store near me and they had the ammo in stock and at a great price. The shipping fee was half of what the best online ammo retailers charge, and the Blazer 9mm 124gr FMJ was cheaper. The shipment was extremely fast. They estimated 7 days, I got it in 3. That is likely due to the warehouse location compared to me but it was still much faster than I expected. The order was correct and packed very well. I will certainly be placing more online orders with Academy Sports in the future.
BBells
March 3, 2026
I ordered an oem part
I ordered an oem part, they sent a crap plastic after market that usually sells 1/4 the price and has low reviews. The refused to cancel order. I needed to cancel the visa charge and refuse delivery.
Jeanine Wilson
February 25, 2026
Last time I will step foot in Academy
Last time I will step foot in Academy. Tonight I walked in to the store with at least 6 employees talking and cleaning up. Not one welcomed me into the store. I stared at this one guy to say something and asked for help in the bike department. This kid takes off but I suppose his manager called them back and all started laughing. The store is a mess. The prices are so inflated all over the store. I walked out in disgust and bought snacks: Gum is almost $6…. Water $3.50…..warm energy drink $3.67…tiny trail mix 2.50. Not one good experience from this store.
Alan
February 21, 2026
I placed an online ammo order and then…
I placed an online ammo order and then immediately realized I ordered the wrong caliber. Followed process to cancel within 30min and got response “can’t cancel already in queue for shipping”. And when it arrives they have a no return policy on ammo. Stay away from their online, often the only choice, purchase of ammo. Will never deal with again.
Pauli
February 12, 2026
Not very customer oriented at all
Not very customer oriented at all. They are another company that likes to hide behind inadequate technology and then provide little other options. I'm trying to order an ankle brace tonight for my 98 year old Mom's ankle and healing, but they refuse to put any sizing information about the product on their website, and no one to help at 9:15pm. Then, the chat blocks you for using words that complain about the service, and the ridiculous looping because AI cannot understand for much at all, very limited vocabulary, Alexa 1 like. I got an automated block for using this word - Pathetic. Very pathetic company. They must be woke, and they are going to go broke. I'm not shopping there again!
Joe Marler
February 7, 2026
Academy where online orders go to die
A place an order online for in-store pick up when I place the order I was given a date that the order would be available for pick up. The date arrived that the item was supposed to be in store and no one reached out finally at the end of the day. I reached out to both the store and to customer service only to find out that they had no idea where my item was nor could they tell me when it would arrive. I can’t begin to tell you how frustrating it is to spend multiple hundreds of dollars on an item that they cannot deliver nor can they tell you when it’s going to show up it has been a really frustrating experience all around and I will not be shopping at academy ever again
ARSANE GAUTRO
February 6, 2026
My order was a week past the delivery…
My order was a week past the delivery date, but it still came in completely undamaged and it was well packed. I ordered a game call, and it works great! Tysm for reading my review!
Jordan B
February 3, 2026
Never again will I step foot into your…
Never again will I step foot into your store. As a military personnel, you won't let even look at a pistol without Florida ID. Absolutely comical the jokes you have working behind that counter. I promise, you have lost a LOT of business now as word of mouth on base spreads like wild fire.
John Cox
February 2, 2026
The previous reviews speak for…
The previous reviews speak for themselves. I applied for a credit card to get a 15$ off coupon. Didnt realize it has to he used same day. CS at our two local stores is horrendous. CS by phone is even worse..... Academy will fall off the map in the next few years.
Will DC
January 20, 2026
SE Jacksonville firearm department…
SE Jacksonville firearm department discriminated against me and denied my gun permit.
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