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2.2 / 5
Average user rating
95
Total reviews
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We aggregate and refresh feedback continuously so you can gauge real customer experience and service quality for ableton.com.
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Read real experiences from customers of ableton.com.
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Nobody
April 4, 2026
Started with innovation, ended with corporate greed and staleness.
Olivia
March 30, 2026
I feel like it's impossible to work in Ableton because the shortcuts are so horrendous. You wanna play your song from the beginning? Yeah, they make that as difficult as possible. You wanna record? You need both hands for that one, can't be ready at the piano. You wanna comp your midi piano? The lanes make the track go grey. You're now in Ableton comping hell. I hate Ableton and I hope to one day love it after spending 700$ buying it..
Jordan Wright
March 14, 2026
Remorseless company with a desire so corporate you'd forget music making is an art. I tried to download the trial of Ableton 12 and was charged £99 for it, with a refusal to refund me. Stay well clear of Ableton products and you won't have to go through the hellscape that is the customer service.
Tim Chard
February 12, 2026
I had an issue where I had purchased Ableton 11 Suite, then 12 came out shortly after. When I upgraded to 12 Standard, it turned out to be the same price as before to upgrade to 12 Suite (like $400). I felt screwed over, reached out to Ableton support, and got an apology! They upgraded me. Saw they only had 2 stars here, and that surprised me, given that support experience.
Oleg Sharonov
December 23, 2025
Ableton 3 Push Standalone - i bought this piece of hardware, very expensive, and I was expecting to have at least some amount of fun playing it. But no, there are no demo projects, just one song that is not playable interactively. I was expecting to play kaskobi projects, but no, they are require Ableton Suite which is 500$ additionally. Mobile apps like Remixlive provide this fun experience for free, but with ableton after paying $2k I am supposed to spend hours understanding and configuring playable project just to have 30 seconds of fun! Total disappointment.
N K
November 27, 2025
Had a lot of encounters with their support team, and they have never let me down. At times it can take a while to get an answer, but you get one and it’s from a human.
Alex
September 25, 2025
Fantastic customer support. I was helped by Marcus who was able to solve my issue, and was really supportive throughout. Responses were very quick as well. Thank you Marcus and thank you Ableton!
UnCliente
August 15, 2025
Great Software! I use it since 20 years.I really like how they improve update to update... they are always working to deliver a great experience.Thank you :)
Joshua King
August 2, 2025
my akai keyboard came with ableton and it was cool but when i went on it i had no clue how to use it i thought it would have a totorial but nothing and all the youtube totourials were useless
kristophe gedeon
June 17, 2025
genuinely awful, nothing works half the time and ive spent more time trying to fix software bugs than actually writing music, its a dysfunctional piece of shit and i recommend no one ever buy it honestly.
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