abercrombie.com Reviews
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Join 627+ users reviewing Abercrombie & Fitch. Read verified ratings and real customer experiences on abercrombie.com before you order.
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1.8 / 5
Average user rating
627
Total reviews
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abercrombie.com Reviews
Read real experiences from customers of abercrombie.com.
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Daniella
March 15, 2026
A&F 10/10
I always enjoy my experience in the Abercrombie and Fitch store because the workers are kind. The music is nice. The lighting is wonderful and the selection of clothes are superior. Since a child, I’ve loved Abercrombie and Fitch and I’m glad to have rediscovered it as an adult so now I can have fun again.
Mandy M
March 13, 2026
Refund issue with A&F gift cards
I used multiple gift cards, along with a remaining balance from previous returns, to pay for a new order. That order was canceled due to a backordered item. The refund process has been terrible. I sent a screenshot showing that I used multiple A&F gift cards, and that was not enough proof to have them resolve the issue.They asked for the order number where the refund was processed to help provide a resolution. However, they were unable to trace the e-gift card details because the refunded amount did not match the original gift card balances.I said forget it; I'm not wasting my time or brain cells digging into thisMy warning to you all is to keep every single receipt and gift card you paid for your order. Their system is a pain in the ass.
MarinC
March 9, 2026
Great experience with ordering online…
Great experience with ordering online exclusively.Fast shipping. Transparent return process, and great customer service.Last return, had an issue where the return wasn't being registered on their end (package arrived, had confirmation from the delivery service that it arrived to their warehouse, but their website was showing me it didn't arrive).Contacted customer service on Friday evening, by e-mail. By next monday, the entire issue was solved, and the money was on its way back to my account.Can definitely recommend.
Consumer
March 9, 2026
Horrendous customer service
Absolutely horrendous customer service, I did an order on the app paid by Apple Pay and it auto filled the addresses as my old address I immediately called their customer service up they advised me they could not do anything at all not cancel the order or divert the package I paid £286 for the items and I have never received them.
Cristiana Danilov
February 20, 2026
was really excited about this jumpsuit
was really excited about this jumpsuit, but unfortunately the fit in the back is very unflattering. The bottom area does not sit well and looks awkward, which makes it hard to feel confident wearing it. I purchased it on sale and cannot return it, which makes it even more disappointing. The fabric is nice, but the fit definitely needs improvement.
Jared Cordner
February 14, 2026
Customer service is awful
The customer service is absolutely shocking. Takes days for issues to be resolved. When someone finally emailed me, I emailed back only for the message to be undelivered because their mailbox is full! How can a company as large as this not have a handle on ensuring their space in their inbox to receive customer emails?
Karla Cooper
February 5, 2026
Abercrombie tries to steal your money
In December I purchased a sweater, the sweater was too big so I sent it back to the store as an exchange. I could see the exchange arrived back to the store however my new sweater was never shipped out. When I reached out to Abercrombie they would not help me until I reached 10 business days. I reached out at day 10, when they told me I was outside the window for them to help me and they could not send out the sweater, even though I had proof it had been delivered back to them weeks earlier and had reached out twice inbetween. Reluctantly they refunded my order and gave me a 20% discount. I had purchased the sweater Black Friday so was disappointed I was unable to obtain that sale. I waited a month to repurchase the sweater as it had been out of stock. The new sweater was still not fitting right so I decided to return the sweater. Once again, I could see it was delivered back to them but no refund. I waited ten business days and reached out. I was assured they received the sweater and could expect confirmation of my refund by the end of the next day. This did not happen. I reached out again and was stated now that I’m out of the ten day window my refund can be denied. I sent them screenshots of my message with the other customer service person and she claimed he is misinformed. She wanted me to reach back out 5 days later. I refused and demanded my refund as that would put me at 14 business days, when they clearly state 10. They proceeded to send me a screenshot that they had received my merchandise but still refused to refund my money. After a long back and fourth conversation they refunded and offered me 20% off my next purchase for my trouble. I l politely declined. I am shocked now looking in to Abercrombie this is normal behaviour for this company. I am stunned consumers are still buying from them. I will never ever buy from here again.
Maria
February 1, 2026
poor customer service
Placed an order paying £5.95 for next day delivery . The item did not arrive next day but later . I emailed and chatted online but nobody answered as I have requested for a refund on the delivery cost . Very very poor customer service. Its no good marketing goods if you cannot be available when anything goes wrong . Very disappointing
Steven
February 1, 2026
70073847278
70073847278 order nrHave been waiting for weeks to get my refund. Apparently they refunded my money to a bank account which isn’t mine! How difficult can it be to transfer the money back to the same bank account. Please contact me
Adi
January 31, 2026
Items not as described
Items not as described. Very Cheap fabric, see-through. completely different silhouette. Sent ten days later. Refuse to refund items.
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