abebooks.co.uk Reviews
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1.8 / 5
Average user rating
1036
Total reviews
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abebooks.co.uk Reviews
Read real experiences from customers of abebooks.co.uk.
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clare daniel
April 2, 2026
Not an honourable company -avoid
Book was described as very good condition but was stained , yellowing pages and an older edition than advertised. I returned the book in line with the return policy and abe would only refund me the value of the book, not the return postage. Which cost more than the book itself. No idea how this company are still in business with so many great alternative sellers out there! Wish I'd come here first!
John Coulton
March 28, 2026
Terrible customer service
Terrible customer service. They title their agents ‘heroes’. That is a joke. They are useless. I have been trying to follow up a refund they issued 10 days ago. Every time I contact them I get the same message back from a different ‘hero’ which repeats that the refund has been issued. No attempt to read and correlate previous correspondence. Some of them don’t understand the issue at all and tell me the item was delivered. It is truly pathetic. I still have no refund.
Shoby58
March 27, 2026
NEW book received in tatty condition
I ordered 'BRM Racing for Britain' via Abe books. There was some conflicting information on the order confirmation which I questioned with Abe. The issue raised was settled very quickly, courteously and effectively by the supplier (Widney Manor Books in Solihull, UK). The book arrived promptly and was well packed.I was very disappointed when I opened the packaging. The book was, as stated, new but it had been a bit beaten about. The original protective cellophane covering was partly missing and/or torn and there was a scratch through the cellophane into the dust cover. One corner had been damaged with the hard cover bent.This was an expensive, limited edition book which I expected to be in pristine condition but which looks as if it has not been stored with due care. It is a present for a dear friend on a special birthday in two days time. I have neither the time nor inclination to press for a refund and try to find a copy in better condition.
Dean Campkin
March 26, 2026
**Title:** Wrong Book Sent Twice, No Refund, and Run in Circles – Avoid This Seller
I ordered a GCSE English textbook, and the listing clearly showed the 4th edition. Instead, I was sent a version that was 9 years out of date. When I reached out to return it, AbeBooks said they’d send the correct one. The replacement? Still the wrong edition—this time the 2nd edition. Not what I paid for. When I pushed for a refund, they told me to contact the *individual seller* who shipped it. Excuse me? I bought this through **AbeBooks**—they should take responsibility. To this day, I haven’t gotten a refund, and I’m left empty-handed. For a company that seems legit, this experience was shockingly unprofessional. Don’t waste your time or money. If you need the right book for your exams, go somewhere you can trust.
Simon
March 23, 2026
Wrong book sent = headache for me
I was sent the wrong book. Have been advised I have to organise and pay to return the item to be eligible for a refund and only a partial postage reimbursement. Terrible customer service, putting the onus on me to fix their mistake. Taking AbeBooks off my list of businesses to buy off.UPDATE: Upgraded rating from one star as I've now been advised I will receive a full refund.
Vanessa Priestley
March 20, 2026
The book never arrived and although I…
The book never arrived and although I have contacted the seller and Abe books I have had no recent response. They did say it had been delivered and would check for me but nothing has happened. I have also asked for a refund but this hasn't been honoured. I will not use them again.
Simon Andrew Stock
March 8, 2026
I ordered a signed 1st edition of…
I ordered a signed 1st edition of Identity Unknown by Patricia Cornwell in December 2025. The book was to be supplied by Mostly Signed Books in LA and shipped to me in London.Despite extensive e-mails to AbeBooks, my book has still not arrived.I have ordered many books from AbeBooks over the years, but due to the extremely poor service/support on this occasion, I will not be ordering from them again. The support has been truly appaling.My book last appears to have been heard of as "being out for delivery" in New Zealand !!!! The book was coming from LA and I live in London !!!! WTF !!!!!Steer well clear of both AbeBooks and MostlySignedBooks - they simply don't care about their customers.
Max Aab
March 4, 2026
Scam
Sent a filled in old crossword book instead of my order, asked for a refund for a week and was totally ignored, deleted my account and will never use again
Daniel Magill
March 3, 2026
I was scammed through this website
I was looking for a book, it was an old out of print edition and could not find it anywhere. I found a seller on abebooks and they said they printed the one I was looking. I ordered it and was given 2 month estimated date of delivery. I thought that was strange but whatever, must take a while to print or something. 2 months passed, no delivery. Contacted seller no response, contact abebook they replied with seller is not responding to them and as the sale was through PayPal they can not refund. So be careful of sellers on Abebooks. I wouldn't use the site at all. They should really have a system in place to stop this happening.
Yvonne Danielle
March 1, 2026
I wish I had checked Trust pilot before…
I wish I had checked Trust pilot before buying off Abe Books.Ordered a book “A Shepherds Heart”. It was VERY pricey. It arrived and is tiny, 89 pgs, fir the crazy price!!BUT thats not the worst. Its FULL OF ERRORS. Names, places and dates/years that are WRONG.How is that acceptable ? Avoid them
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