aaa.com Reviews
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1.5 / 5
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3883
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aaa.com Reviews
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J S
March 28, 2026
Went with Good Sam today!
Went with Good Sam today!! Called to renew membership with aaa and automated system asked if I called to renew membership?! I press the number 1! The automated system said it didn’t understand but it recognized that I pressed the number 1! It asked again and I responded the same ! They can program their systems to say it doesn’t understand when it clearly does and want to pressure customers to speak when they don’t want to! Then hang up!!!! Surely a good reason to move on!!! I’m not going to spend my money on something that doesn’t understand and then tries not tooooo!!! Another company will have my funds! As this new automated system wasn’t worth the headache esp how they use to switch you many times between different associates to just get a tow!! Maybe they will figure things out by the next couple years before I’d even be interested again!!! They took the time to be cheeky and hang up on customers because “it doesn’t understand “ understand this ! I don’t deal with dumb and cheeky !!! AAA please don’t respond as I don’t understand or care !!!
veritas
March 27, 2026
Cancelled membership-no explanation
I have had AAA roadside coverage for six years and it was pretty good. This last time I called to have my car towed, I was informed that my membership had been cancelled. I informed them that I never received notification of this and the last email I received from them confirmed that that I had coverage for the next year. I have tried several times to resolve the issue including a visit to a local branch with a promise of a return call. I missed a call and tried several times to call them back with no response. I was also informed that resolutions of any disputes need to be written via snailmail. Right now, I'm researching other roadside assistance companies. Beware buyer!!!
Jared Green
March 27, 2026
I had my car towed from Colorado…
I had my car towed from Colorado Springs to Denver because I lost the key fob and the tow truck driver parked it facing the wrong direction on the street when he dropped it off. I later received a careless driving charge from Jefferson County Sheriff's Department because they are almost as intelligent as the tow truck driver who dropped off the vehicle. Now I'm going to trial for careless driving and I DEFINITELY do not recommend Triple A for anything.
Ronald Evans
March 26, 2026
Customer service was terrible
The lady who answered my call was very rude..I called in for my wife who was dealing with the issue of the car not starting, and she asked me ,why didn't my wife call instead of me and I explained to her that she is not sure how to handle all that so I was doing it for her...and she let out a big sigh , and had an attitude for the rest of the conversation..she told me they would be there in 45 min and hung up on me, without notice or a good bye..I wish I had gotten her name..she she not be working for any company that has to deal with people
Cormac and Wailani O'Herlihy
March 22, 2026
AAA After 37 years
AAA: After 37 year this mid what we get. Got a flat tire in SoFi Stadium Parking Lot at 11 pm. Pathway towing given exact location of car but theycouldn’t find it. It is almost the ONLY car in the parking lot and it’s red. Now they say they are too busy. Waiting 3.5 hours so far. AAA have very poor services providers. Cormac
LisaLouise
March 21, 2026
Every driver needs AAA
My experience with AAA over the last thirty years has ALWAYS been absolutely stellar, i have used them to unlock a running car that I locked at 2:30 am at a grocery store in Aspen, (back when it was still very easy to accidentally lock your car with the keys inside). They have jump-started multiple cars for me, replacing one car battery that would no longer keep a charge. They have changed multiple flat tires (one in Indianapolis, one in the mountains of Colorado, and two tires in Beaufort, NC). They have towed FIVE different vehicles to service stations, or my car dealer, (with kids and dog in-tow), with unexpected car problems, And ALL of these experiences were with friendly, professional, skilled operators that went above and beyond to keep me, my kids, and dog safe. Yes, I had to wait a couple of times for extended periods of time for them to arrive because they were no where near where my car was located, or they were busy helping other drivers and I had to wait “my turn”. But they ALL communicated well, so I knew where they were driving from and approximately when to expect them. So, I personally would recommend AAA to EVERY driver. AAA has saved me hundreds, if not thousands of dollars and reduced my stress in those situations greatly.
djs
March 21, 2026
I had used this company many years ago…
I had used this company many years ago and it was a great experience but let my membership lapse. I rejoined when my son started driving to add the piece of mind. During this period he had 2 issues where he needed help.... a flat tire and a dead battery late at night. BOTH times AAA was a no show for the service call. Not only are they totally useless to me to make matters worse they won't refund the membership I paid for but could never use. They did offer a 50% discount if I renewed it.... Say What?!?!? Then they said if they don't show up and you have to call someone else to help you can apply for reimbursement from them.... kind of defeats the purpose doesn't it? I wouldn't continue with them even if it was free it was a total scam for me. If you value your safety and and your children's well being when you need roadside assistance you will want to look for a company that will deliver what they claim to provide. This isn't that kind of company imo. I just wonder what happened to them as they used to be great decades ago......
Bungalow
March 21, 2026
Run!!!
Run!!!! The single worst insurance company on the planet! Bait and switch from the beginning. Eric Campbell Tampa Florida agent is dishonest. I requested to drop him March 4th 2026 and he continues to create unscrupulous issues with my policy. Despite calling customer service multiple times to drop him as agent, he still remains active in sabotaging my account. After 25 years with State Farm and zero issues, I’ll be switching back to a more honest, reputable insurance company.
S. Betzalel
March 19, 2026
First and last time using my AAA…
This was my first time using my AAA membership, and it will likely be my last. I called for a battery replacement and received a verbal quote of $214.99 all-in for a 650CCA-47E-C. I explicitly asked their rep "Trinia" if there were any additional fees — she confirmed there were none. She also refused to send me a quote in writing.Their third-party contractor "Howard Neicen" arrived and recommended a better battery at $279, which I agreed to. After installation, I was handed a bill for $309 — including undisclosed shop fees, spray protector charges, and other add-ons that were your typical bs fees.When I disputed the difference, as a matter of principle...Howard said "Im not AAA", and would not stand by their quote, he then threatened to remove the battery from my car over a $15 discrepancy on fees I was never told about. I offered him my debit card to pay the agreed $279 plus tax — he refused. I had to call the police to stop him from opening my hood.To make matters worse, Howard was misogynistic, he asked me 'where is your husband — why isn't he dealing with this?'When I contacted AAA, I was essentially told to pay whatever the contractor demanded. AAA did not stand behind their quote.The fact that quotes are never provided in writing now makes perfect sense. This is a textbook bait-and-switch, and it's a fundamental breach of consumer trust. This experience will not go unshared.
Amanda T.
March 18, 2026
waited over 3 hours in front of my sons school
I thought aaa was supposed to be reliable. my son and I waited for 3 hours when my car ran out of gas in front of his school,. I called several times,. employees were poorly informed and rude . I wish I didn't get this service . would have been quicker to walk 3 miles to gas station probably
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