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1.3 / 5
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2961
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aa.com Reviews
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Sagar Patel
March 29, 2026
Flight attendants lied
On a flight that was not very full to Oklahoma the flight attendants called each boarding group. When they got to mine they asked for bags to be checked because the overhead bins were full. They were notified that I had a carryon that had medicine in it only. They had me take out the medicine and carry it on with me. When I boarded the flight there were many open overhead bins. They were in fact not anywhere close to full. The attendants literally lied about the available overhead bin space because we were boarding in a later group.
Nathan Smith
March 29, 2026
What a joke
What a joke. When I was trapped in an airport for an additional 9 hours they were so kind to offer me a $12 stipend which was enough for a water and bag of chips. American Airlines and most others are predatory and should be canceled.
customer
March 28, 2026
Double-billed for a ticket.
After going through a reservation and providing my credit card information, the website presents an error and says I need to re-book. This happens twice.Later, I realize AA has double-billed me. Apparently they would steal my money if I didn't notice it. However, now it is impossible to login to the website and AA is unable to send me an email, even when I sit with customer support and they try to email me.
Weston
March 28, 2026
Flight AA1302 from Miami to San…
Flight AA1302 from Miami to San Francisco (scheduled departure 5:30 PM) ended up leaving around 9:00 PM, resulting in a 3.5-hour delay. What made this particularly frustrating is that this was not a single isolated issue, it was a cascade of delays and operational failures.We were told the delay involved maintenance on the aircraft, followed by VIP-related air traffic restrictions at Miami, and additional ground and runway-related delays upon arrival in San Francisco. The result was a chain reaction of issues that significantly extended travel time with very little clarity or proactive communication to passengers.Despite this being a cross-country flight (approximately 6 hours) and massively delayed, no meal service was provided. For a delay of this length, some form of accommodation or support should be expected.We ultimately arrived in San Francisco around 12:30 AM. This timing eliminated public transit options such as BART, forcing us to rely on expensive late-night ride-sharing to get home. This added a direct, out-of-pocket cost as a result of the delay.Delays can happen, but this experience highlights a broader issue: when multiple failures stack together, there needs to be better communication, coordination, and passenger support. In this case, there was a clear breakdown across several areas, and the burden was left entirely on passengers to absorb.
Jeff Boyd
March 28, 2026
Rude staff
Rude staff, they prioritize taking care of themselves over the customer every way they can. I got singled out for no reason. My bag has been in overhead compartments in planes with a 2-1 style seating much smaller than this 3/2 style. Don’t screw over your customers AA
Jeff Crittendon
March 27, 2026
Terrible airline
Terrible airline. Cancelled and delayed flight with no compensation or repercussion for the issues they create.
Len L
March 27, 2026
Horrible airline experience
Horrible airline experience. Extremely delayed flights, no communication, no customer service, no flight credits, no refunds. I’ll never use American Airlines again.
Hobbs DeWitt
March 26, 2026
I am an American frequent flyer due to work
I am an American frequent flyer due to work, typically as an an annual achievement of Platinum/ Pro and very disappointed constantly with the horrible service and poor management, delayed flights, no access to gate, etc.
Lucy
March 25, 2026
I would give it 0 stars if I could.
I would give it 0 stars if I could.The worst airline I have ever flown with - I was delayed a total of 38 hours, rescheduled 8 times, 1 cancelled flight flying from Brisbane (australia) to San Diego (US), it wasn't even a 2 hour domestic flight, but a whole chain of events.The customer service team is so bad I wasn't even sure they were human as they were not responsive at all.The airline just sends you emails giving you new flight details without any explanation. it was very frustrating and stressful.
Just a dude
March 24, 2026
Left Stranded 8 says ended up driving home!
American Airlines left a friend and popular content creator stranded for 8 days longer than her trip was supposed to be. They kept delaying at the last minute the rescheduling first like 3 days later then after the extra 3 days they delayed an other 5 days with of course no concessions toward extra hotel stays or rental cars.
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