123-reg.co.uk Reviews
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4.1 / 5
Average user rating
21809
Total reviews
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123-reg.co.uk Reviews
Read real experiences from customers of 123-reg.co.uk.
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MadMacPees
April 11, 2026
Never, ever, ever, ever again!
I've been a 123-Reg customer for nearly two decades, at one time managing around 18 domains. For most of that I was happy to recommend it to other business owners. Not any more! Now I advise everyone who values their sanity (and their wallet's contents) to stay well away.Let's start with this. It has come to feel that periodic service outages have been almost the norm. Stable platform? Not in my recent experience.Then there's the so-called technical support that has been going steadily downhill over recent years, making the latest iteration of their now-awful user control panel even more of a problem. It's as if they lose interest once you've ordered a service and paid for it.Billing itself is also haphazard. I've been repeatedly charged over the last several months for services that have no invoices attached to them. They haven't sent me any kind of notification that there's a bill to be paid. They just keep charging my card. I can't find out what they're for, can't stop them, and I can't even change the card linked to my account to stop 123-reg trying to take yet more money off me without telling me what they want it for.My mailbox (when it isn't having another technical outage) keeps telling me I'm over-quota, despite my having purchased a larger package up front that has apparently been downgraded without them ever notifying me. They do keep billing me, however.I've built and managed numerous large and complex websites, so I'm not exactly a newbie in this field. I put together a simple business site for a friend on 123-reg. Never again! The site builder is clunky, glitchy and a real pain to work with. I've suggested they move their site elsewhere. Now I'm attempting to move the last domain away from this "provider", and neither the "control" panel, "help" center or the chat operator have been anything other than non-helpful. This should be a simple process. Not with 123-Reg it isn't!When I started dealing with 123-Reg, they were an industry leader, the best of the best. That's why I shifted all my work there. What has happened to them? Asset strippers? I don't know. All I do know is that I will never, ever willingly deal with them again and that is a real pity.
Jason Sargent
April 10, 2026
Actually damaging my business by…
Actually damaging my business by barring me from my own account. And YES ive offered to provide every scrap of id I own bank statements bills birth certificate. They need banning from the uk. 6 months and still cant use my own domain for my business.
Consumer in London
April 10, 2026
They have made it impossible to contact…
They have made it impossible to contact support, by email or ticket. I do not wish to use live chat or phone as this takes my valuable time.They provided me with a mailbox, that I paid for, but it had faults and I asked for a partial refund as it was not fit for purpose. I also raised a complaint, which was logged. However, after several weeks I have heard nothing. Its impossible to log in to see tickets and the log in for the complaint pushes me to a new domain, for go daddy but I only have a 123 reg account. Not happy and feeling frustrated.
Mick Canty
April 10, 2026
Inept technical and customer support
In my numerous attempts spanning months to access my account I've been mislead by incompetent staff phone and email from 123 customer service to account recovery who all advise the other department is responsible in helping to reset the password and retrieve my account. Never experienced such ineptitude from an organisation like this. PLEASE RECOVER MY ACCOUNT!!!!SECOND CASE NUMBER ????????
Chris Sutherland
April 7, 2026
charging £15.50 for a .co.uk renewal…
charging £15.50 for a .co.uk renewal after they bought out my hosting company. before that, and with another service provider i also use that should be around £7. Contacted support who raised a ticket and then never bothered to respond to it. Would never have chosen to use this company had I had the choice, now this has confirmed it. Will be transfering the domain name away as soon as I get the chance. will never willingly give them a penny of my money ever again.
customer
April 6, 2026
ftp connection issues
Purchased a domain name, then a few months later a web hosting package. My web designer has spent the past 5 days trying to connect via ftp. The advisors on the phone are chatty but have very little technical knowledge. I was promised a phone call back within an hour and it took all day and then a ticket was raised. I was told I would get a ticket number via email immediately. This never came and so I had to phone again and repeat the story over again. Then I got a ticket number. I spoke to several advisors over a day or two. I was promised a manager would phone to sort this out. This never happened. Basically I've been pushed from pillar to post with bits of different advice to convey to my web designer all to no avail. Over Easter and meanwhile, I've consulted AI for advice. This is far better than anything 123 has offered thus far. In desperation we are going to launch my website via the file manager rather than ftp as my web designer of 20 years cannot access the ftp. This is unsatisfactory to say the least and has delayed the launch of my website by several days and many hours of frustration both for myself and my web designer. I will be resuming my efforts with 123 tomorrow to try to get a result with ftp connection but have very little faith in this company. I hope they will give a partial refund for all this hassle. I will write a further review with the final outcome.In the end they stepped up to the plate and sent a detailed email when they eventually managed to log in themselves. So finally we have access to ftp and have a live website. It's a pity they couldn't do this to begin with but better late than not at all. The staff at the lower levels do their best within their remit.
Andy
April 1, 2026
Their mistake cost me money
I had my hosting from tsohost transferred. They recently told me my renewal was due but they made a mistake and gave an extra month as goodwill, that allowed me to transfer host.Today I received an email saying they made a mistake and the renewal is actually April 2027. So I have paid a year sooner than I needed to.
A Finegan
March 30, 2026
Tech issue resolution non existent
Whilst they are brilliant at answering the phone, I have now been calling every day for two weeks as access to my microsoft apps has stopped all of a sudden although i paid 5 years in advance, they keep telling me it will be resolved "today". i get emails saying an issue has been resolved but it isn't the one I raised. There is no escalation process or complaints department, just the call centre who pass on your requests to someone that you have no contact with.
Claire Wilson
March 26, 2026
Beware of auto-renewals!
123 Reg put the domain I purchased as an auto re-newal. I was given notice of the re-newal the same day they took the money from my account, and then they refused to refund me saying refunds are not possible. Be careful when you sign up with them, it feels like this is an easy way to scam a second purchase from customers.
Greg Silvester
March 23, 2026
123-reg don't provide a reliable and stable service
123-reg have never been great, but they just keep on getting worse. Their 'professional' email has gone down frequently for multiple users and every experience with their customer service team results in being gaslit. I've put up with a poor experience for years because they (were) cheap, but it's not worth the price. Don't go with them - it's not worth it
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