About Motel Rocks
Motel Rocks is an independent brand founded on a spirit of fun and freedom, inspired by a 1990s road trip across the Southwestern US. Influenced by the eclectic, experimental style of the late ‘80s, founders Will and Andy began by reworking vintage finds and selling them in London markets, quickly building a loyal following among the street style set.
Today, Motel continues to draw on that vintage archive and their global influences, calling both London and Bali home. The brand has cemented its status as a destination for trend-driven, 'cool girl' fashion designed to put your personal style in the spotlight. Worn by global style icons like Black Pink's Rosé and Hailey Bieber, every Motel piece is created for you to feel like the main character you are.
How to Redeem Motel Rocks Discount Codes
- Shop the site and place all desired items in your bag.
- Proceed to your shopping cart to begin the checkout process.
- On the right-hand side of the checkout page, look for the field labeled “Discount code or gift card.”
- Enter your code and click "Apply" to see the discount immediately reflected in your total price.
Motel Rocks US Return Policy
You have 30 days from the date of dispatch (when the order was shipped) to return items for a refund or store credit.
All returned items must be in brand-new, unworn condition with all original tags attached.
You can choose a refund to your original payment method, but a $7 returns cost will be deducted from your total refund amount.
Returns for store credit are free. The credit is issued as a digital gift card within 5–7 working days of the warehouse receiving your return.
Due to hygiene and health reasons, all knickers (panties) are non-returnable.
US customers can choose between a QR code (for drop-off) or a postage label in the returns portal. Your return must be sent within 28 days of printing the label.
More Ways to Save at Motel Rocks
Use these verified methods to apply consistent discounts to your Motel Rocks purchases:
- 15% OFF Sign-Up Discount: Subscribe to Motel Mail (the newsletter) to receive an exclusive 15% off discount code for your very first order.
- 10% OFF Student Discount: Students can receive 10% OFF their purchases by verifying their status through UNiDAYS, Student Beans, or SheerID.
- Shop the Sale Section: Check the official Sale section for discounts of up to 70% off clothing, swimwear, and accessories.
- Buy Now, Pay Later: Use Klarna at checkout to split your purchase into four interest-free installments, helping you manage your budget without delay.
Contact Motel Rocks
For questions about your order, you can contact the customer care team directly:
- Email: help@motelrocks.com
- Phone (Global): +44 808 164 5850
- Live Chat: Available on their website during customer service operating hours.
FAQs
1. Can I exchange my item?
Yes. Motel Rocks explicitly allows size exchanges. The exchange process is integrated into the returns portal. Once you submit your exchange request, you'll be charged a $7 fee. The new item will be processed and shipped via standard service approximately 5–7 working days after your original return arrives at the warehouse.
2. Can I modify or cancel my order?
Because Motel Rocks processes orders very quickly, you must email the customer service team at help@motelrocks.com ASAP with "CANCEL" or "AMEND" in the email title. If the order has already been dispatched, no changes can be made.
Also, note that they can generally only change delivery address details—they cannot change the item, size, or color you originally purchased.
3. Does Motel Rocks offer a price adjustment?
No. Motel Rocks does not publicly advertise a price adjustment policy. Their terms and conditions state that prices are subject to change without notice, and the price charged will be the price in effect when the order is placed.
