About JTV

JTV (Jewelry Television) is built on the vision of making fine jewelry and gemstones accessible to everyone. The brand’s major difference is its commitment to customer education. 

They believe that knowledge is empowering, which is why their hosts are trained experts, including Accredited Jewelry Professionals and Gemologists. JTV combines 24-hour live TV broadcasts with a large e-commerce site to create a video retail experience. 

By passionately teaching customers about their purchases, JTV ensures that every piece you buy is valued as a timeless treasure.

Redeeming Your JTV Promo Code

  1. Go to JTV.com and shop for jewelry, lab-grown diamonds, gemstones, and more.
  2. You can browse by category or use the search bar to find what you want, then add items to your bag.
  3. When you’re ready to buy, click the shopping bag icon in the top right.
  4. Log in or create a JTV account, since this is needed to use promo codes.
  5. Scroll down to “Discounts & Promotions” and select “Use a Promotion/Referral Code”.
  6. Type your coupon code into the box and click “Apply”.
  7. If it’s valid, your JTV discount will be added to your order automatically.

What To Do If Your JTV Promo Code Isn't Working

  • Make sure you typed your JTV promo code correctly.
  • Ensure your order meets any requirements, like a minimum purchase amount.
  • Be sure the discount code is still valid and hasn't expired.
  • If you're still having trouble, try a different JTV promo code from Retail Coupons.

Combining JTV Coupons

At JTV, you can’t stack promo codes. Each order only allows one coupon code to be applied, so make sure to pick the one that gives you the best savings.

Models wearing rings, necklaces, and earrings from JTV

What Is the JTV Returns Policy?

JTV offers a customer-friendly 30-day return policy because they want you to be completely satisfied with your jewelry purchase. This period starts from the day you receive your item. 

To qualify for an exchange or a full refund of the item’s price, the product must be returned in the condition it was shipped to you.

Important exceptions include items that have been sized or altered, as well as certain products like watches that have been worn, or CDs/fragrances if the original packaging is opened.

Returning your purchase is simple. For orders under a specific value (typically under $999.99), your package might include a pre-paid return label and form to make shipping easy. 

For higher-value orders or general returns, you can use the Self-Service Returns process on JTV.com by accessing your Order History or Order Status. 

If you use the JTV Return Label, a $6.99 fee will be deducted from your refund, unless a free return shipping promotion is running or you are making an exchange. Once JTV gets your return, your refund is typically processed within five business days.

What You Need to Know About JTV Brilliant Cash

If you love dazzling designs and glittering gemstones and want to get more sparkle from your jewelry shopping, JTV Brilliant Cash Rewards is the program for you. 

You earn Brilliant Cash credits with every qualifying purchase made on JTV or JTV.com. Best of all, redeeming your rewards is super easy: simply use your Brilliant Cash at checkout online or by calling the JTV Customer Center. 

Start earning savings right now, so you can buy that next beautiful piece and shine bright for less! Join Brilliant Cash today and let the savings add up to more jewelry!

JTV Customer Service

For the fastest service regarding sales, general help, or placing an order, you can call the Customer Experience Sales Team at 800-581-3002. This line is available 24 hours a day, 7 days a week.

If you need help with a purchase you’ve already made, have service issues, or need assistance outside of sales, contact the Customer Experience Service Team at 800-550-8393. This team is available from Monday through Friday, 8:00 AM to 11:00 PM Eastern. 

You can also reach out to the customer service team by sending an email to CustomerCare@jtv.com. When emailing, include important details like your order or customer number to help them respond effectively, though email replies may take 24 to 48 hours.