About Home Chef
Home Chef is a premier meal kit delivery service known for its commitment to easy-to-follow recipes and fresh, pre-portioned ingredients. They offer a flexible subscription that caters to varied cooking skills and busy schedules. Their menu rotates weekly, featuring over 35 different options, ensuring you never tire of dinner.
Options range from traditional meal kits to quick, 15-minute express kits, and even oven-ready meals that require almost no prep. You can customize your protein choices on many meals, offering a great degree of personalization for your family's preferences. Home Chef is committed to making delicious home cooking both accessible and simple for everyone.
How to Redeem Home Chef Promo Codes
- Pick your plan, choose your box size, and select your initial recipes.
- Then, go to the checkout page to enter your delivery and payment details.
- Find the "Promo Code or Gift Card" field on the payment page.
- Type or paste your Home Chef coupon code into this box.
- Click the “Apply” button to see the discount reflected in your order total. Check the final price to confirm that your promotion has been applied successfully.
Key Subscription Policies Explained
Subscription Cancellation Policy
Home Chef makes it easy for you to pause or cancel your recurring deliveries at any time, with no long-term commitment. The company refers to cancellation as "Pausing Your Account," but this action effectively stops all future billing and shipments.
To stop a delivery for the upcoming week, you must log into your account and complete the pause process before the Friday 12:00 PM Central Time (CT) deadline. If you miss this weekly cutoff, you will be charged for and receive the next scheduled box.
Refunds and Returns Policy
Due to the perishable nature of the food items, Home Chef does not accept returns of meal kits. Furthermore, refunds are generally not offered for any meals that have already been processed or shipped from the facility. However, if you have a concern about the quality of ingredients or a missing item, you should contact their support team for a potential credit or resolution for that specific delivery.
Reactivation
If you choose to cancel (pause) your subscription, your account information will remain accessible. You are welcome to log back in and resume the service at any point in the future. The site will prompt you to "Reactivate" your account before placing a new order.
More Ways to Save at Home Chef
- Appreciation Discounts: Military members, nurses, first responders, teachers, and hospital employees can save significantly. New users in these categories receive 50% off their first box (up to $60) and a recurring 10% off on subsequent orders after verifying their status with ID.me.
- Student Savings: Students can access an offer through Student Beans, typically receiving a tiered discount across multiple initial boxes.
- Referral Program: Share the joy (and savings) by referring a friend. You and your friend can each earn a $35 credit when the friend places their first order.
- Email Newsletter: Subscribe to Home Chef’s email and text alerts to receive regular updates on new menus, special offers, and exclusive promotions directly to your inbox.
Contact Home Chef
The primary customer support phone number is 872-225-2433. Alternatively, you can use the toll-free number at 855-949-3049. Live phone support is available Monday through Friday from 9:00 AM to 6:00 PM Central Time (CT), and Saturday from 10:00 AM to 2:00 PM CT.
For non-urgent matters or to send photos of an issue, you can email the support team directly at support@homechef.com, with a typical response time of 24–48 hours.
Live chat support is also offered on the Home Chef website, generally following the same hours as phone support, but with extended Sunday hours from 10:00 AM to 2:00 PM CT.
FAQs
1. Can I make changes to a Home Chef order that is already scheduled?
You have the ability to make changes, such as selecting different recipes or customizing proteins, for a scheduled delivery. However, all modifications, just like cancellations, must be completed before the Friday at 12:00 PM CT weekly deadline. Once this cutoff time has passed, your order is processed, and no further changes can be made to that specific delivery.
2. Does canceling my subscription affect my first order?
No, canceling your subscription will not impact your first order if it has already been automatically scheduled and processed. When you initially sign up for Home Chef, your first box is usually set immediately. If you need assistance with canceling your very first order, you must reach out to their customer support team as soon as possible for help.
3. Is it possible to skip a week instead of completely canceling my subscription?
Yes. If you only need a temporary break but aren't ready to fully pause (cancel) your account, you can easily skip individual delivery weeks. You manage this through the "Upcoming Orders" page in your online account, where you select the date you wish to skip and confirm the action before the weekly Friday 12:00 PM CT deadline.
